1. General

The following information is provided in accordance with legal requirements for the purpose of concluding contracts with our customers. For data protection-related information, please refer to our Privacy Policy.

2. Contractual Partner

Your contractual partner will be:

Protectra GmbH
Lerchenweg 3
40789 Monheim am Rhein
Phone: ‭+49 2173 9930312
Email: info@protectra.de

3. Contract Subject and Conclusion

(1) The essential features of the services we offer can be found in the assignment and the related General Terms and Conditions. Contract initiation occurs by completing the form relevant to the case and clicking on the "Proceed with Order" button. This requires checking the box at the end of the form that begins with "Yes, I authorize Protectra." If offered, an optional messenger assignment may also be issued in the box below. You will then receive a summary of your information. The contract is concluded by clicking the button "order with payment obligation" below the summary. If the summary contains errors, you can correct them by re-entering the data in the field. We confirm the conclusion of the agreement with an automated email.

(2) If you agree to a success fee in accordance with Section 1 a) (aa) of our GTC, we are obliged to inform you of other available options for enforcing the claim: You could also pursue the claim yourself (provided no legal representation is required) or through a lawyer with a fixed fee, which, in the case of success, allows full compensation but, in case of failure, requires bearing the costs. You also have the option to consider legal aid, process cost assistance, or participation in a class action. Alternatively, registration in the register for a model declaratory action pursuant to § 608 ZPO may be considered. Lastly, consumer protection associations and arbitration boards offer support.

4. Payment

The payment of successfully enforced claims will be made within five business days to the account specified by you, minus the purchase price owed to us, subject to the condition of unconditional receipt of funds by Protectra or a law firm commissioned by it.

5. Language and Contract Text

The language available for concluding the contract is German.

The contract text will be stored by us after the conclusion of the contract but will not be accessible to the customer. We kindly ask you to save the text yourself during the ordering process if desired.