1. General

The following information is provided in accordance with legal requirements for the purpose of concluding contracts with our customers. For data protection-related information, please refer to our Privacy Policy.

2. Contractual Partner

Your contractual partner will be:

Protectra GmbH
Lerchenweg 3
40789 Monheim am Rhein
Phone: ‭+49 2173 9930312
Email: info@protectra.de

3. Contract Subject and Conclusion

(1) The essential features of the services we offer can be found in the assignment and the related General Terms and Conditions. Contract initiation occurs by completing the form relevant to the case and clicking on the "Proceed with Order" button. This requires checking the box at the end of the form that begins with "Yes, I authorize Protectra." If offered, an optional messenger assignment may also be issued in the box below. You will then receive a summary of your information. The contract is concluded by clicking the button "order with payment obligation" below the summary. If the summary contains errors, you can correct them by re-entering the data in the field. We confirm the conclusion of the agreement with an automated email.

(2) If you agree a success fee with us in accordance with our General Terms and Conditions, we are obliged to inform you of the other options for enforcing the claim: You could also enforce the claim yourself (provided there is no  obligation to hire a lawyer) or through a lawyer by way of a fixed  fee, which enables full compensation in the event of success,  but obliges you to bear the costs in the event of failure,  . You also have the option of taking advantage of advice and  legal aid or taking part in a representative action  . Alternatively, you can also apply to be entered in  the register of actions for a model declaratory action pursuant to Section 608 of the German Code of Civil Procedure (ZPO) at  . Finally, assistance is available from  consumer protection associations and arbitration boards.

4. Note on litigation funding and entitlement to conclude a settlement

(1) For the (judicial) enforcement of your claim, the cost risk can be covered by your legal expenses insurance or - by separate agreement - by a litigation financier. Protectra itself can also act as a litigation financier.

(2) Protectra is entitled to enter into an irrevocable settlement with the debtor on behalf of the customer in order to facilitate the rapid and efficient enforcement of the claim. The settlement amount must be at least 25% of the previously estimated claim amount. If the offer is lower than this, your prior consent is required. A rejection of such an offer has no negative consequences for the remuneration and the further proceedings. The success fee is also based on the amount actually paid in the context of a settlement, less pro rata costs. In the case of settlements involving several creditors, Protectra will protect your interests and will not conclude a settlement to your detriment without your consent if this results in your claim falling below the 25% threshold. Since claims are valued differently in the settlement, mass settlements with fixed quotas can have both advantageous and disadvantageous effects. Your share of the settlement amount is usually calculated as a lump sum and not according to the individual prospects of success. In order to facilitate a settlement, Protectra may conclude a confidentiality agreement (even if this is concluded in the name of Protectra in the event of assignment for collection), including a contractual penalty.

5. Payment

You will be informed promptly of any payment on your claim. Payment will be made - subject to notification of a valid payment account - less the success fee due to us to the account you have indicated to us as soon as the amount has been received unconditionally by us or a law firm commissioned by us. In the event of a settlement, payment will be made after the settlement has been fully settled.

6. Supervisory authority

The Federal Office of Justice (Legal Services Register), Adenauerallee 99 - 103, 53113 Bonn is the supervisory authority responsible for us and can be contacted electronically at rdg@bfj.bund.de.

7. Language and Contract Text

(1) The language available for the conclusion of the contract is German and English, with the German version taking precedence in the event of contradictions.

(2) The contract text will be stored by us after the conclusion of the contract but will not be accessible to the customer. We kindly ask you to save the text yourself during the ordering process if desired.